Acorn Veterinary Hospital

Acorn Veterinary Hospital serves the Mallow, Cork area, offering care for small animals and livestock. The clinic provides a 24/7 out-of-hours on-call emergency service. Recent feedback is mixed overall: many clients praise the staff as friendly, helpful, and caring, while a smaller number describe serious concerns about one emergency visit and an incident involving staff conduct.

Services

• •Small-animal and livestock care.
• •24/7 out-of-hours emergency vet service, with recent reviews including an overnight emergency visit.
• •Surgery and aftercare, including follow-up support when owners ring with questions between visits.
• •Diagnostic work-ups for more complex cases, including one review describing a long-running problem being identified after several earlier vet opinions.

Pricing

No published pricing information is currently available for this clinic.

People

• •Paula: warmly praised in a recent emergency review as caring, thorough, and attentive during an on-call visit.
• •“D”: credited by one reviewer with identifying a problem after several other vets had not.
• •Wider team: several reviewers describe the staff as friendly, helpful, informative, and caring with pets.
• •Reception team: one reviewer reported witnessing a receptionist left visibly distressed after being shouted at by a vet.

Reviews

Google rating: 4.4/5 from 79 reviews. Recent written feedback shows a mixed picture.

• •Several reviewers describe the team as friendly, helpful, and informative, with pets handled in a caring way.
• •Emergency care stands out as the most divided theme: one recent review is highly positive about Paula’s overnight on-call care, while another gives a very serious negative account of an emergency cat visit.
• •Continuity of care is mentioned positively, including support from surgery through aftercare and being helpful when owners called between visits.
• •One reviewer raised a workplace-conduct concern after witnessing a vet shouting at a receptionist in front of clients.