Animal Care Vets – Vets in Douglas
Clinic Overview
Animal Care Vets is a small-animal practice that says it has been providing care for over 20 years and has Fear Free Accredited Staff (as stated on its website). Reviews most often describe detailed explanations of treatment options and clear cost updates before decisions are made, including a case where a vet phoned regularly with updates and priced options. Owners also mention practical touches such as same-day booking after a phone triage and help calming nervous cats during visits. One recent review reports a frustrating experience when trying to arrange repeat medication collection, citing poor communication at reception.
Services
- •Small-animal veterinary care (website).
- •Fear Free handling approach (website: “Fear Free Accredited Staff”), echoed by a review describing staff introducing themselves to a nervous cat and helping calm him before admission.
- •Vaccinations and routine preventive care (reviews mention “so many vaccinations… especially the first year” and repeated kitten vaccinations during fostering).
- •Medication support, including repeat prescriptions (a review references collecting repeat medication; fostering reviews mention kittens being medicated).
- •In-patient/admitted care is implied by a review describing leaving a cat at the clinic and being kept informed about what was happening.
People
- •Orla (vet): mentioned for listening from the start, phoning regularly with updates/questions, and explaining options with cost updates for each option before proceeding.
- •Reception team/receptionist/nurse: one owner says the receptionist/nurse listened to concerns and arranged a same-day appointment; another owner reports a negative interaction when requesting repeat medication, describing unclear instructions and poor manners.
Reviews
Google rating: 4.8 stars from 215 reviews. “”
- •Communication and informed choice: multiple reviews mention clear explanations of procedures and options, including pricing and alternatives.
- •Follow-up/updates during treatment: one detailed account describes regular phone calls with updates and decision points.
- •Handling nervous pets: an owner describes staff introducing themselves to a nervous cat, calming him, and explaining what was happening before the pet was left in their care.
- •Preventive care and fostering support: owners mention vaccinations and medication for foster kittens; one review describes receiving a handwritten condolence note after a loss.
- •Service inconsistency at reception: a recent 1-star review describes difficulty arranging repeat medication and dissatisfaction with the interaction.
Animals Treated at Animal Care Vets
Animals We Treat
Companion Animals
Opening Hours – Animal Care Vets
Opening Hours
Hours
Reviews for Animal Care Vets
Note: Showing the 5 most recent Google reviews out of 215 we track in total. Recent reviews may not be representative of overall sentiment.
Marc Butler
a month ago
Just rang looking to collect repeat medication for my dog today and I was told to ring again but to choose a different phone option and leave a voice message, that they’ll let me know when they have it in. Normally you just call and give them 10 minutes notice but this particular receptionist may have misunderstood me because English is definitely not her first language, she seems to have very poor manners too.
Melody Vicatos
a month ago
This is just the most wonderful animal hospital. The staff are so sweet and caring and everyone seems to just love the animals, from the reception staff to the vets. Everyone is so kind and very knowledgeable. The Pet Health Club is also a huge game changer and helped so much with the expenses of having a dog, especially the first year with so many vaccinations that are needed. I absolutely recommend the Animal Care Vets in Douglas!
Laura o connell
5 months ago
We have been coming here for years with our pets. The staff here are very knowledgeable and experienced. Kind and thoughtful and always willing to help.
Abigail Patiño
5 months ago
Amazing service! Very detailed information provided… very knowledgable.
Órla Ní Chathasaigh
3 months ago
When we rang the receptionist/nurse listened to all our concerns. She booked us in to be seen that day. Orla, the vet, listened to everything we had to say from the beginning. She rang us regularly when an update/questions about what course of action was would like and she also updated us on the cost of each option. We really believe that everyone at Animal Care Vets Douglas went above and beyond when caring for our dog.
Órla Ní Chathasaigh
5 months ago
When we rang the receptionist/nurse listened to all our concerns. She booked us in to be seen that day. Orla, the vet, listened to everything we had to say from the beginning. She rang us regularly when an update/questions about what course of action was would like and she also updated us on the cost of each option. We really believe that everyone at Animal Care Vets Douglas went above and beyond when caring for our dog.
Abbie Cashman
5 months ago
The staff here are so caring and compassionate, from the moment I step through the door with my dog I am always greeted with the warmest welcome! I always feel listened to when raising any concerns, and when discussing any treatments the staff are always transparent about the cost and if there are alternative options! I could not recommend this place anymore!!!
Debbie Deasy
7 months ago
The clinic was very clean, and the staff were excellent, as soon as i came in with my cat they introduced themselves to him and helped calm him down as he was quite nervous, they informed me of everything that was happening, and so when i left him there i was quite comfortable knowing he was in good hands.
Shannon Palmer
2 years ago
We foster kittens through the cat action trust and the Animal Care are so easy to deal with. They are all so friendly and passionate about their jobs. They are like pet therapists being there for the good and the bad. We had many trips to come in to get the kittens vaccinated or medicated. Sadly one occasion we had the very sad and unfortunate reality of having to lose one of our kittens in the process. The vet hospital was very empathetic and respectful on the whole journey. They sent us a hand written condolence note and felt really well taken care of. Highly recommend for all your pet needs.
Melony Claire Dias
2 years ago
Trust to me is the most important attribute when choosing a family vet. I have 100% confidence and faith that my animals are receiving the best care. All of the Doctors have explained procedures, options and costs in terms that I understand. What makes this practice extra special is that they take that great care and love, treating my pets like their own.
